Returns & Cancellations
General Return Policy
We hope you enjoy every Sigma product you purchase! However, if you are unsatisfied with the product(s) you have received, we will be happy to process a refund or an exchange for you.
- With the exception of 3DHD™ Blender, returns received within 59 days of the original transaction date are eligible for a refund to the original form of payment. Returns received within 60-90 days from the original transaction date will be processed as a store credit or exchange. Any returns received after 90 days will be returned to the sender.
- 3DHD Blender is eligible for return or exchange if return package is postmarked within 14 days of original order date. Returns postmarked after 14 days will be returned to sender.
- Original shipping and return shipping charges are the responsibility of the customer and non-refundable.
- Please retain the tracking number of your return package for your records. Sigma is not responsible for return packages that are not received at our office.
- When returning orders in full, free gifts must also be returned. No refund of any kind will be issued until the free gift is received.
- Gift recipients may return items for an exchange or store credit when original order number is provided.
- We reserve the right to deny a return request if excessive returns history is indicative of wardrobing.
- Free gifts are not eligible for exchange.
To begin your return, submit an RMA here. Once your RMA is accepted, you will receive a confirmation email with further instructions.
Please Note: Items purchased on SigmaBeauty.com must be returned via shipping carrier only. Returns cannot be hand-delivered to our office. Only items purchased on SigmaBeauty.com will be accepted. All products purchased through the Sigma retail store at the Mall of America will not be processed and the package will be returned to the sender. Sigma reserves the right to deny a return if the item is deemed as counterfeit. Counterfeit items are not eligible for exchange or refund and will be returned to sender. Sigma accepts returns for gently used products and has the right to deny a return or exchange at any time.
Can I modify or cancel my order?
Because we strive to get your order processed, packaged, and shipped quickly, we are unable to modify or cancel orders after they have been submitted. This information can be found on the checkout page, prior to submitting your order. Please thoroughly check your item details and shipping information before placing your order.