FAQ

Returns
If you are unsatisfied with the product(s) you have received we will be happy to process a refund or exchange for you. You can find our return policies and procedures below.

Return Policy: Sigma accepts returns (used or unused) for a refund within 59 days of purchase. The return package must be received before 59 days for a credit to be issued to the original form of payment. If a return is received after 59 days, Sigma can offer an exchange of product or a website credit. All returns and exchanges must be processed within 90 days of purchase. Any items returned after 90 days will be returned to the sender. Original and return shipping and handling fees are non refundable.


All return items must be submitted in a bubble mailer or box to ensure safe delivery of your return items. Please check with your local post office for shipping supply options.

To return or exchange products, please print our return form and indicate the nature of the return, customer and order information, and preferred action for the returned package. Please include the return form inside the package. All return packages can be addressed to the address below:

Sigma Beauty
Attn: Customer Service
121 5th Ave NW Suite 100
New Brighton, MN 55112 USA

Return Processing: Once your package has been received, your return/exchange will be processed as quickly as possible. An email will be sent notifying you when the return/exchange has been processed. Please allow 2-3 business days for a refund to post to your account.

PLEASE NOTE: Only items purchased on sigmabeauty.com may be returned. All products purchased through the Sigma retail store at the Mall of America will not be processed and the package will be returned to the sender.

DUE TO THE HIGH VOLUME OF ORDERS, PLEASE ALLOW ADDITIONAL TIME FOR YOUR ORDER TO BE PROCESSED AND SHIPPED. WE APPRECIATE YOUR PATIENCE AND ARE WORKING AS QUICKLY AS POSSIBLE TO FULFILL YOUR ORDER.

Shipping

Shipping & Delivery Information

Does Sigma ship to my country?
How long after I place my order will my package ship?
How long does it take for my package to arrive?
How can I track my package?
Can you lower the value of my package and send as a gift?
Do you offer shipping insurance?
How much will shipping cost?

Orders and Payments

How do I place an order on your website?
What should I do if I am unable to place an order?
How do I redeem my gift certificate?
What types of payments are accepted?
Do I have to calculate from USD to my country's currency?

Product and Company Questions

Do you offer a professional makeup artist discount?
How do I clean my makeup brushes?
Does Sigma test on animals?
Can I apply a promotion or price adjustment to an order I have already placed?

© 2013 Sigma Enterprises, LLC